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Business to Consumer (B2C) & Direct to Consumer (DTC)

ERP Solutions for B2C & DTC

Business to Consumer resellers (B2C) and Direct-to-Consumer companies come to Navigator when they find their ability to grow and or adapt is being limited by their current processes and systems.

Some have outgrown Quickbooks and Excel and others run a group of disconnected systems or simply out-of-date systems that need to be patched together with manual steps to get the job done. All are confronted with an ever-changing buyer landscape and some need to take advantage of opportunities available across a Multi-Channel (Point-of-sale POS, resellers BIG and SMALL, direct online sales, online marketplaces Amazon, Walmart, eBay, etc.) landscape.


Regardless of what describes your current business system situation, to grow your company will need a platform that is flexible and will scale to help you respond to your customer’s evolving demands. We understand the challenges of working within this changing logistical environment; from sourcing and supply chain visibility through to optimal warehouse management for efficient fulfillment and robust financial management and reporting.

The goal needs to be - to automate what can be automated and gain access to real-time inventory and analytics that provide insight to action, all with the purpose of enabling your employees to focus on your customers - a platform that supports your team, not vice versa.

B2C companies come to Navigator Business Solutions are holding them back.

Why Navigator for Distributors? 

We work with you to understand where you are in your business trajectory, and what your unique challenges are and collaboratively identify the correct solution fit, and partner with you to implement a configured ERP platform that meets you where you are in your current business reality and supports and fuels future growth.

While not all Business to Consumer (B2C) and Direct to Consumer companies are the same, they do need a common set of standard ERP features to achieve optimal performance. Navigator has developed a solution package consisting of these features and benefits that meet the needs of industry customers out of the box. This solution set has been developed through more than 13 years of industry experience, delivering integrated SAP ERP offerings, configured to our client's current and future needs.

SAP and Navigator Business Solutions for distribution companies.


ERP Providing a Single End-to-End System
Today's Distribution Companies big and small, are at the center of the global supply chain.
What the Shift from B2C to DTC Means for Small Distributors
Direct-to-consumer (DTC)—selling products and services directly to buyers—is only rising in popularity.
Distributors Adding Direct-to-Consumer (DTC) Channels Need Automation
A new DTC channel will only be beneficial if a business is set up to handle it.
Solution Highlights:
  •   Multi-Channel Ready System of Record
  •   Financials and Analytics
  •   Multi-Company, multi-country, multi-currency out of the box
  •   Manage complex supply chains
  •   Embedded support for Third-Party Logistics and Third-Party Order Fulfillment
  •   70 End-to-End Integration Scenarios
  •   277 Open Web Services
  •   Pre-built, Industry based Reports Package
  •   Support partners for multiple e-commerce platforms such as Magento, Shopify, Woo Commerce, Amazon, and eBay
  •   Support partners for multiple EDI partners including CommerceHub via SPS Commerce and DI Central
  •   Navigator Usability Suite support for multiple credit card gateways including Authorize.net, Stripe, PayflowPro, USAePay, and CyberSource
  •   Navigator E-Suite support for multiple shipping solutions including Pacejet, ShippingEasy and iBol
  •   Commodity Pricing, Trade, and Promotion Pricing as well as an Apparel Matrix
  •   Warehouse Management System (WMS) and data collection
  1.      Support for European Data Privacy Requirements GDPR/EU-DSGVO
  2.      SAP localization support for 22 countries, per-localization support for 18 countries
  3.      Natively Multi-GAAP
  4.      Embedded SoD conflict reporting
  •     A single configurable platform that allows for adjustment at every stage of the business life cycle
  •     End to End Traceability
  •     Suite-In-A-Box covering every aspect of your business, Finance, Sales, Supply Chain, RMA, CRM
  •     Better decision-making with real-time information and Analytics
  •     Mobility, Flexibility, and Scalability
  •     True Cloud Platform: accelerated implementation and Lower Total Cost of Ownership


"SAP Business ByDesign came up as the one solution that would handle everything we needed to handle"
Byron Dyke


“With a validated and scalable ERP system, the company is advancing its vision to build the world’s largest cell and gene therapy manufacturing and testing facility and enable the rapid development and delivery of groundbreaking treatments for patients,”
Peter Carbone
Center for Breakthrough Medicines


"We can run reports upside down, inside out, any way you want it, you can get a report to tell you what the numbers look like. We now have all the information in one system – from CRM to the end of finance, we have tracking on everything we need."
Leah Peene


“We told Navigator that we wanted their out-of-the-box, best practices for pharmaceutical companies"
Scott Harris
VP of TriRx

Find Out How We’ve Helped Others Meet Their Goals


Bringing together all parts of your distribution business makes your logistics far more efficient. 

Have questions? Let's talk shop.