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Leadership Team

Our Mission

To empower customers by helping them optimize their business through the development and delivery of industry-specific technology solutions that are innovative, intuitive, flexible, and scalable. We support this by continuous investment in our employees, freeing them to focus on solving the problems faced by our customers, fostering an innovation-centric environment built on focus and passion.

President & Chief Executive Officer

Chris M. Nielsen

Chris Nielsen has over 20 years of hands-on experience as head of finance, operations, and technology for various divisions of global corporations. Chris has lead the implementation of ERP, and other key IT, systems in several countries and understands the critical impact of these projects and decisions. Chris received his Bachelors of Science degree from the University of Utah and holds an MBA from Westminster College with the final year, and course work, completed at the University of Chicago.

Executive Vice President of Sales & Marketing

Ralph Hess

Ralph has over 30 years of experience in helping companies solve their business problems with technology. Throughout his career, he has worked with multiple publishers including IBM, Epicor, Microsoft. For the last 15 years, he has focused on supply chain companies and solutions specifically in the SAP ERP portfolio. Ralph leads the sales team with a philosophy that is focused on first understanding customers' business challenges, then matching solutions within cloud-based business management software that solve their specific business needs.

Executive Vice President of Services & Support

Russel Delapp

Russell DeLapp is an accomplished ERP industry executive with over 10 years experience driving successful projects for life sciences and consumer products companies around the globe. Russell leads Navigator's Professional Services Organization, including both SAP Business One and SAP Business ByDesign. In partnership with the executive management team, Russell creates leading-edge customer support, implementation methodologies and tools in support of Navigator's mission while providing world class consulting services.

Founder & Board Member

Grant Fraser

Grant Fraser, Founder and Board member (former President & CEO) of Navigator Business Solutions, and founder of ERP solution provider, Viridian Sciences, knows the ERP business. With more than 25 years of ERP consulting, sales, and industry experience, Grant is a leading advocate of cost-effective ERP solutions for SMBs, and was one of the first consultants to fully embrace cloud-based ERP as a Gold Channel partner for SAP Business One since 2003 and SAP Business ByDesign since 2009.

Under Grant's leadership, Navigator has been the #1 Global Partner for SAP Business ByDesign almost from the beginning, winning Global Partner of the Year honors annually since 2011. Prior to SAP consulting, Grant successfully led ERP practices for Infor and Lilly Software.

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Organizations come to Navigator when they find their ability to grow and or adapt is being limited by their current business processes and systems.

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