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SAP Customer Checkout for SAP S/4HANA Cloud

Digitalize your business with intelligent POS software 

SAP Customer Checkout, is the natural extension for SAP S/4HANA Cloud Public Edition to effortlessly support your in-store Retail operations. Positioning the right system to do the work, so your Team Members can focus on the needs of your customers.

 

Ready for commerce anywhere?

Are you running or planning to launch a Retail presence? One store, 20 stores, 1,000 stores, or maybe just a couple of pop-up locations for effect? You will need a secure and efficient way to manage their operations while delivering powerful and modern functions, in a simplified way. Are you thinking, yes I want all that, and I want to make my IT and Sales staff's job as easy as possible? 

We understand.

With advanced capabilities for growing sales, increasing customer satisfaction, and streamlining your checkout processes, SAP’s Point-of-Sale (POS) system makes it easier for your employees to do their jobs well, stay focused on the customer, and keep you ahead of the competition.

Customer Checkout for SAP S/4HANA Cloud

Some of the challenges facing Retail operations:

Operational Inefficiency and Wasted Resources

  • Inefficient checkout processes require extra staff, leading to higher labor costs.
  • Manual data entry and reconciliation are prone to errors, costing time and money for corrections.
  • Difficulty in tracking sales performance across different channels makes it hard to optimize resource allocation.
  • These inefficiencies eat away at our profit margins.

 

Limited Visibility and Inability to Adapt

  • The lack of real-time data makes informed decision-making challenging.
  • Inability to quickly adapt to changing customer trends and market demands.
  • Difficulty in managing inventory levels across multiple stores and channels.

 

Frustrated Customers, Lost Sales

  • Long checkout lines (lead to customer abandonment and lost sales.
  • Inaccurate inventory data results in stockouts and missed sales opportunities.
  • Lack of product information at checkout hinders upselling and personalized service.
  • These issues damage customer loyalty and brand reputation.

 

Customer Checkout 2

The Solution: SAP Customer Checkout

  • Streamlined transactions, faster checkouts, and happy customers.
  • Real-time inventory visibility across all stores and channels.
  • Data-driven insights to optimize staffing, promotions, and resource allocation.
  • Personalized customer service and increased upselling opportunities.
  • Improved operational efficiency and reduced costs.
  • Agile decision-making based on real-time data.

 

With SAP Customer Checkout, businesses can get the most out of their Retail operations and make transactions run faster and smoother than ever. 

SAP Customer Checkout consists of two software components. The front-end component, SAP Customer Checkout POS, enables customers to easily and securely pay for their purchases. The back-end component, SAP Customer Checkout Manager, is the central management solution that allows you to manage sales and returns from one location.

Integration with SAP S/4HANA Cloud Public Edition

SAP Customer Checkout integrates seamlessly with SAP ERP to deliver a true end-to-end real-time data-driven, Retail solution. 

It is designed to be easy to use, flexible, and scalable, making it suitable for a wide range of retail businesses, from a few stores to large chains. 

Some of the key features of SAP Customer Checkout include:

  • Real-time Stock Overview
  • Automated Product Lookup
  • Manage sales, returns, payments, coupons, and gift cards
    • Localized Pricing Management
    • Complete Payment Solutions
    • Customer Loyalty/Couponing Programs
    • Centralized Promotion Management Benefits
  • Offline mode for continuity of operations
  • Pre-built retail-optimized workflows
  • Unified / Real-time reporting
  • Real-time alerts
Customer Checkout 1

Who uses SAP Customer Checkout?

SAP Customer Checkout is used by a wide range of retailers, hospitality businesses, and stadiums, any business with a need for POS that is looking to streamline the sales process, improve customer experience, and gain greater control over its inventory and operations. It can be used in a variety of settings, including:

  • Brick-and-mortar stores: SAP Customer Checkout can be used in traditional stores to process sales transactions, manage inventory, and handle customer interactions.
  • eCommerce: The Software can be integrated with eCommerce platforms, allowing retailers to manage their online sales and customer interactions in a seamless and efficient way.
  • Pop-up stores: SAP Customer Checkout can be used in temporary or pop-up stores to handle sales transactions and manage inventory in a flexible and scalable way.
  • Malls: Retailers with multiple stores or locations within a mall can use SAP Customer Checkout to manage their sales and inventory across all locations in a centralized and efficient way.
What is Everywhere Commerce

The key benefits of SAP Customer Checkout:

  • Integrated solution: Transmit transactions directly to your warehouse management and accounting applications by integrating with SAP S/4HANA Cloud
  • Optimize POS processes for your business: Get the right user interface tailored to the specific needs of your retail, merchandising, catering, or sports and entertainment business.
  • Choose your own point-of-sale device: Benefit from the hardware device independence that SAP Customer Checkout offers and run the solution on any point-of-sale device tailored to your business.
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Resources

How can future-oriented POS technology deliver exceptional customer experiences?
Read the success story.
Read the Success Story
What is Commerce Anywhere?
Commerce anywhere refers to a business strategy that allows customers to make purchases seamlessly across any channel. 
Read the blog
Know Before You Grow, SAP S/4HANA Cloud Public Edition Overview Demo
Get a high-level overview of the SAP S/4HANA Cloud Public Edition solution.
Watch the Demo
SAP S/4HANA Cloud for Retail
The retail industry is a constant race for customer satisfaction and keeping pace with ever-changing trends. Traditional ERP systems, often clunky and siloed, can hold you back.
Explore S/4HANA for Retail
Get to Know the SAP S/4HANA Cloud Public Edition Solution
Enterprises need the agility to adopt new business models, gain efficiencies, and transform mission-critical systems to drive sustainable growth with the help of SAP cloud solutions.
Learn More

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