Responsiveness
Customers expect fast and efficient support when they encounter problems or have questions. Navigator has a system in place to quickly respond to customer inquiries, whether it be through our support center, phone (801) 642-4685, or email.
Expertise
Customers rely on SAP ERP software to manage their businesses, and they expect the support team to have deep knowledge and expertise in the software's features and functionality.
Navigator’s support team has the experience to quickly diagnose, and resolve issues. If your business process solution involves extended services, your Account Manager will guide you to the right consulting programs.
Proactivity
Exceptional customer support should not only be reactive to customer requests but also proactive in identifying potential issues before they become major problems.
Navigator monitors system performance and offers optimization services as well as additional training to help our clients get the most out of their SAP ERP investment.
Empathy
Great customer support requires empathy and a willingness to understand the customer's perspective.
The Navigator support team listens to our customers, their concerns, and frustrations, and provides personalized solutions that meet their needs.
Clear Communication
Effective communication is essential for customer support, especially when dealing with complex technical issues.
The Navigator support team takes the time to explain technical concepts in a clear and concise manner and provides regular updates on the status of customer requests as they are being resolved.
Continuous Improvement
Exceptional customer support is an ongoing process that requires continuous improvement. Navigator’s Customer Support Team regularly gathers feedback from our customers and that feedback is used to improve processes.
