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SAP for Professional Services
In today’s fast-paced marketplace, service companies much do more than just improve customer service to keep ahead of competition. Companies must also lower their cost of quick responding to customer service calls, quickly dispatch service technicians, remotely enter time & materials, and effectively process RMAs and repairs. That is why SAP is a must-have for any company looking to dynamically en-hance their service operations.
SAP tracks all incoming service calls, schedules and dispatches field service technicians, and processes RMA returns for repair or replace-ment as warranted. SAP also supports service contracts with recur-ring service calls & billings. These contracts may also include items that may be consumed at no additional charge to the customer.
SAP further gives users a 360-degree view of all customer ac-counts, enabling users to look up a customer, and then drill-down to view all relevant information to that customer—service contracts, ser-vice calls, equipment, activities, history, orders, deliveries, invoices, RMAs, returns, and products; all from one real-time, fully-visible data-base.
With SAP’s dedicated suite of software ideal for small-midsize businesses, you will find the necessary functionality you need, all from one integrated application.
SAP does it all, delivering the best technology on premise, on de-mand, and on device, making your small-midsize company’s critical information accessible from anywhere, at anytime; giving you the flexi-bility to proactively lead your business to the next level.
More detailed information, including a case study can be found in our SAP for Professional Services white paper.
1) SAP for Professional Services Brochure | 2) 5 Minute Demo: Professional & Field Services | 3) 5 Minute Demo: Depot Repair & Field Service |
3) 5 Minute Demo: Customer Service & CRM |




